Overview

If your business has more than one physical location, Branches let you split a single Niqati account across all of them. Each branch gets its own name, its own shareable join link and QR code, and its own slice of analytics — while customers and cards still live under one umbrella account.

Plan Limits

Step 1: Create a Branch

1. Open Settings → Manage Branches
2. Tap the "+" button
3. Enter a name for the branch (up to 60 characters, e.g. "Downtown" or "Al Malqa Branch")
4. Tap create — you're taken straight into the branch's detail page to finish setup

Step 2: Link Loyalty Cards

On the branch detail page, check off which of your loyalty cards are sold or redeemed at this location. A single card can be linked to more than one branch — useful if all your locations share the same rewards program.

Step 3: Get the Branch's Marketing Link & QR Code

Once at least one card is linked and the branch is active, a marketing section appears with everything you need to promote that specific location:

• A unique QR code and join link per card, scoped to that branch
• Copy or share the link directly
• Preview, save, or share a ready-made A4 marketing poster (PDF) with the branch's QR code

Print the poster and place it at the counter, or send the link to customers so new sign-ups are automatically attributed to the right location.

Step 4: Assign Employees

The branch detail page shows which employees are assigned to it, but assignment itself happens from the employee's own profile — see Managing Employees for how to restrict a staff member to one or more branches.

How Branch Attribution Works

There's no separate "switch branch" screen. Instead, whenever someone stamps points or processes a redemption, Niqati shows a small "Working at: [branch name]" chip that determines which branch gets credit for that action.

• Employee assigned to exactly one branch: automatically locked to it — no picker shown
• Owner, or an employee with access to multiple branches: picks a branch from a quick sheet, or chooses "No branch" if the activity shouldn't be attributed anywhere

The choice is remembered until it's changed again, so staff don't need to re-select their branch for every single customer.

Branch Analytics

Once you have branches, the Analytics screen gains a Branch Comparison section showing a top-branch-by-customers card and a side-by-side comparison of customers, transactions, points, and rewards per location — plus a "No branch" bucket for any legacy activity that predates your branch setup. You can also filter the whole Analytics screen down to a single branch, or across all of them.

Branch data is also included automatically when you export a report — see Exporting Reports.

Deactivating a Branch

From the branch detail page's danger zone, you can deactivate a branch you no longer use. This immediately stops its join link from working for new customers, but keeps every bit of its historical data and analytics intact — and it's fully reversible by reactivating later.

Troubleshooting

I don't see "Manage Branches" in Settings

• Branches require a Pro or Enterprise plan — check Subscription & Billing
• Only the account owner sees this option, not employees

A customer's activity landed in the wrong branch

• Check which branch was selected in the "Working at" chip at the time of the transaction
• Make sure staff switch branches when they move locations or cover a shift elsewhere

I hit my branch limit

• Deactivate an unused branch to free up a slot, or upgrade to Enterprise for unlimited branches

Next Steps

See how unlimited branches and employees fit into the Enterprise plan, or learn to pull branch data out with Exporting Reports.