Troubleshooting
Solve common issues with your Niqati loyalty program.
App Issues
App won't open
- Force close and reopen the app
- Check for app updates
- Restart your device
- Reinstall the app if needed
Can't sign in
- Verify your email and password
- Tap "Forgot Password" to reset
- Check your internet connection
- Contact support if issue persists
Card Issues
Customer can't add card
- Ensure customer is using Apple Wallet or Google Wallet
- Check that wallet app is up to date
- Verify card link is correct
- Try manual entry as backup
Card not syncing
- Check sync health in settings
- Verify internet connection
- Wait a few minutes for sync to complete
- Contact support if issue persists
Scanner Issues
QR code not scanning
- Improve lighting conditions
- Adjust camera distance
- Ensure QR code is not damaged
- Try manual entry as backup
Notification Issues
Notifications not delivered
- Check rate limit status
- Verify customer has card in wallet
- Ensure wallet app is up to date
- Contact support if issue persists